NCO Group, Inc. ("NCO"), a leading global provider of best-in-class business process outsourcing solutions, has announced that it recently expanded its long-standing solutions, in an effort to broaden its multi-channel, proactive customer communications offering to the contact center marketplace.
Complementing NCO's live agent, chat, and social media solution offerings, SoundBite brings its full suite of multi-channel communications solutions to the relationship including automated voice messaging, inbound IVR, hosted dialer, interactive mobile messaging, and email. The offering broadens the existing relationship between the two companies and enables NCO to offer one of the industry's most complete set of customer contact strategies to its clients. The expanded offering will service new and existing markets including retail, financial services, utilities, telecom, and healthcare.
Specifically regarding the healthcare industry, NCO's healthcare services offering is heavily focused on patient contact. This expanded relationship positions NCO to increase patient contact and satisfaction by communicating with patients based on their communications preferences, whether it be by live agent, automated voice message, text, chat or email.
Furthermore, it enhances patient services efficiencies by automating messages and reminders for appointments, payments, and the full range of patient contact. Commenting on the NCO-SoundBite expanded relationship, Steven Leckerman, NCO's EVP and Chief Operating Officer, stated, "By leveraging SoundBite's technology, we are very pleased to offer our clients a leading-edge customer contact and preference management solution. SoundBite's technology will enable us to further expand NCO's multi-channel proactive customer communications across all industry verticals. We continue to seek ways to optimize ROI for all of our clients' voice and non-voice applications. This bundled NCO solution creates a proven and seamless proactive communications offering for our clients."
Added Jim Milton, president and CEO of SoundBite Communications: "Organizations worldwide recognize the increasingly important role that proactive communications plays within their contact centers. Our expanded relationship with NCO will deliver the benefits of SoundBite's cloud-based, multi-channel communications platform to contact centers who wish to communicate more effectively with their customers across a variety of communications channels."
For more information on the expanded NCO-SoundBite relationship, visit www.ncogroup.com or www.soundbite.com.
About NCO Group, Inc. NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. With a network of approximately 30,000 employees, supporting the global market, NCO provides services through more than 100 offices throughout North America, Asia, Europe and Australia.
About SoundBite Communications
SoundBite Communications is a leading provider of cloud-based, multi-channel, proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value.
For more information, visit http://www.soundbite.com or call 781/897-2632. >TX FIBER NETWORK TO FUEL TELECOM GROWTH IN SINGAPORE >TX CAMBRIDGE, Mass., March 14, 2011 /PRNewswire/ -- Data and content offer opportunities for operators in Singapore due to high mobile Internet usage and a new fiber network, according to a new report from Pyramid Research (www.pyr.com).
Singapore: National Fiber Network Levels the Playing Field for Operators offers a precise profile of the country's telecommunications, media and technology sectors based on proprietary data from Pyramid's research in the market. It provides detailed competitive analysis of both the fixed and mobile sectors, tracks the market shares of technologies and services and monitors the introduction and spread of new technologies. Download an excerpt of this report here: http://www.pyr.com/downloads.htm?id=18&sc=PRN031411_CIRSIN
Purchase the report here: http://www.pyramidresearch.com/store/CIRSINGAPORE.htm?sc=PRN031411_CIRSIN
"The national fiber rollout will quickly gain traction and increase consumer spend, as well as increase businesses fixed broadband penetration, which, at its current rate of 62 percent, is below that of its peers," said Emily Smith, Research Analyst at Pyramid. "Opportunities will present themselves more strongly after 2013, when the island-wide free broadband service is transformed into a paid service, when Pyramid expects mobile broadband connectivity services to reach 47 percent by 2015."
"For years, island-wide free Wi-Fi networks and the limited browsing capacity of handsets held back users from fully utilizing 3G services, Smith explains. Today, a wider selection of smartphones and higher mobile broadband speeds are changing this situation. In addition, the rapid pace of smartphone adoption means that more and more mobile subscribers will be increasing their mobile data service usage. "Both of these causes will lead to strong mobile data growth through 2015," she added.
The strong mobile broadband and Internet growth is creating opportunities in an otherwise mature market. "Growing interest and usage of these services is and must continue to be accompanied by continuous network improvement, the launch of innovative devices and service innovation, especially with respect to content," notes Smith. "All operators are being aggressive in all three areas, and competition will be fierce. Furthermore, all three mobile operators over the past year have invested in building out fiber backhaul to increase bandwidth," she added.
Singapore: National Fiber Network Levels the Playing Field for Operators is part of Pyramid Research's Asia/Pacific Country Intelligence Report Series and is priced at $990. Download the excerpt here: http://www.pyr.com/downloads.htm?id=18&sc=PRN031411_CIRSIN. It can be purchased online here http://www.pyramidresearch.com/store/CIRSINGAPORE.htm?sc=PRN031411_CIRSIN or by emailing info@pyr.com or call 617/871-1910.
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