Business Editors/High-Tech Writers
CHARLOTTESVILLE, Va.--(BUSINESS WIRE)--March 12, 2001
Comdial Corporation (Nasdaq:CMDL) announced today the installation of the award-winning FX(TM) platform to handle all communications requirements for the corporate network of Tommy Bahama, Inc. The sale and installation of the FX system was made by Firstline, a Comdial Platinum dealer based in Seattle, Washington.
Tommy Bahama, Inc. is world famous as a "purveyor of island lifestyles." Tommy Bahama has 17 retail locations which sell island-theme clothing, accessories and other merchandise to up-scale customers, both domestically and internationally. Specialty stores, golf shops and resorts also carry Tommy Bahama merchandise. The company's corporate headquarters handles tremendous call volume every day.
According to Tim Maio, President of Firstline, "We are truly delighted to be playing a key role in helping the unique Tommy Bahama operation become more productive and more responsive to their customers needs by using Comdial's advanced communication system. Comdial's FX platform with voice mail, QuickQ(R) ACD, and Impact Attendant(TM) sets the industry standard for reliable, hassle-free, easy-to-use call handling and management. Comdial's QuickQ ACD (Automatic Call Distribution) software installed on the FX platform enables Tommy Bahama personnel to route calls directly while capturing critical data on call volume and service levels. With Comdial's Impact Attendant software installed, users can handle calls using the phone, keyboard and a mouse. This makes call handling as easy as point and click or drag and drop. The system provides call statistics, call logs, and even empowers attendants to notify busy employees of additional calls or to tag parked calls. When Tommy Bahama opened a large warehouse location across town, they networked the new location to the original FX system that was installed in their headquarters location. With Impact Attendant at each location, Tommy Bahama employees benefit from visual status of all extensions over the entire network. This improves customer service and saves the company substantial money by increasing their inner-office efficiency and productivity.
"We have sold and installed Comdial's cutting-edge and totally reliable communications products for over 14 years. Comdial's FX system fits perfectly with our `total communications' business model which consistently meets even the most challenging customer requirements," concluded Mr. Maio.
About Comdial
Comdial provides integrated communications solutions that address the needs of the business environment. Comdial is committed to researching and developing leading edge, fully integrated communications solutions and customer applications for small to medium sized businesses, government, assisted living, hospitality and call centers. For more information about Comdial and its communications solutions, please visit our web site at www.comdial.com.
About Firstline
Firstline is the Puget Sound's premier provider of integrated communications solutions. Firstline provides complete turnkey solutions for data and voice networks, video and messaging, local and long distance, and Internet access for single or multiple offices. For additional information on Firstline, please visit their web site at www.firstline.net.
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